Tuesday, August 14, 2012

The Very Best Personal Development And Self Improvement ...

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The Very Best Personal Development And Self Improvement Guidelines

Article by Gallik Cecilio

Personal improvement ranges from improvements you wish to create inside your experienced life to adjustments you wish to generate in the house life. Regardless of which part of you life you want to focus on, transforming one nearly constantly overlaps to the other. This write-up provides you with some actionable suggestions that you can use as part of your individual development journey.

Discover something to live for. No matter if it be a hobby, aiding others or a dream you have, finding some thing to live for and perform for will enhance your life in numerous approaches. Motivation is really an effective strategy to have you engaged and have you improving oneself day by day.

Be accurate to your self, and be the very best ?you? feasible. Be honest what you should be fulfilled and delighted, and reject those elements that do not bring accurate joy into your life. Be the top ?you? that treats your self with respect, appreciate and caring. If that version of you does not really exist, work on finding and developing it.

Develop and continually cultivate a positive attitude. Get started by affirming your very own belief in yourself, then celebrate the tiny achievements you make every day. Fuel your desire to succeed by developing a ?can do? attitude. Surround your self with others that practice positive attitudes and develop a network of positive supporters.

You should really feel like you take a purpose in life. You may do this by reaching out to others that will need your assist. It can help you to use your mind off of of your own obstacles and assistance someone else by way of theirs. It also gives you an unique strategy to examine elements.

Take 5 minutes out of your day just to appreciate yourself and also the life that you have. No matter what challenges you could be likely by way of, there is also a have to appreciate these things you have, including your own personal health. This could put you inside a much better mental state for dealing with stress and daily pressures.

Keep new goals a secret until you have actual successes to share. Research has proven that telling other men and women relating to your plans to reach really causes it to become harder that you reach those goals. Once you tell men and women about it you start to experience as when you have already accomplished it. Try to maintain it a secret at first so that your motivation is being able to surprise folks with how far you have come.

As mentioned at the beginning of this article, personal improvement runs the gamut of behaviors and actions you want to change. Whether you might be developing your communication expertise at residence and task or focusing on time management to provide you with a much better perform life balance, implement the ideas given in this post to create the quest for improvement easier.

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Tags: Best, Development, Guidelines, Improvement, Personal, Self, Very

Category: Healthy Mind

Source: http://www.healthylifestyleplus.com/mind/the-very-best-personal-development-and-self-improvement-guidelines/

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Why You Should Manage the Customer Experience

Guest Post by Malcolm Carlaw

A company?s reputation is based on the customer?s experience. Fixing or preventing problems is half of the service equation; communicating with customers is the other half. Customer service is as important, if not more important than the immediate resolution of the problem.

An integral part of the customer experience equation is people. Your employees must have the necessary product or service knowledge, great customer service skills, and the means of communicating directly with customers.

Here is an example: For many years, I have been doing business with a local support company. About a year ago, the president created a policy that prevented employees from directly talking to clients.? Emails were allowed and talking to technicians? if you really pushed, but a conversation with any kind of manager was off limits.?The lack of meaningful dialog led to much frustration and their reputation was ruined. Even if they resolved the problem and provided reasonable customer service, it didn?t matter.

I?m reviewing proposals from competitors, which will cost more money ? but they?ll get my business. The difference between the two companies is not the technical service; it?s the customer experience. Communication skills count.

Price will always be important in a customer?s purchase decision, but ?outstanding service? is the number one reason customers do business with a company.

The experience you provide your customers is your brand. You might think to yourself, ?Hey, I?ve only lost two customers in the last three years. Overall, my customers are satisfied with my service.??Typically, technical service customers aren?t prone to leave?but does that mean you have a happy customer, a good reputation ? or both? Does that mean your customer would refer you to other companies? Don?t bank on it. Just because a customer stays, doesn?t mean they?re happy.

Customers who aren?t happy:

  • Stay with you until a better alternative shows?up
  • Become price sensitive
  • Openly complain about your service to professional associates
  • Look for ways to limit the services you provide

Note: Poor customer experiences result in an estimated $83 Billion loss by US enterprises each year because of defections and abandoned purchases.

Source: Parature Customer Service Blog

Even if you?ve had a client for 10 years and have a personal relationship with management, you are not safe. Personal relationships are important and managers have a professional responsibility but at the end of the day, they will judge your company on the business service you provide.

Customers who are exceptionally happy become loyal and?will:

  • Never leave you for a competitor
  • Pay higher prices for your services
  • Refer your services to other companies
  • Look for additional reasons to do business with?you

These are the customers you want. Customer satisfaction isn?t difficult if you provide great customer service and make the customer experience something to brag?about.


About the Author
Malcolm Carlaw currently serves as the Executive Vice President of Impact Learning Systems?A Division of Miller Heiman, a company dedicated to providing world-class customer service and sales training to front-line agents. He speaks regularly at trade shows and industry conferences. He holds an MBA in organizational development and finance. Malcolm is an avid photographer, enjoys international travel, and manages to keep his orchids blooming most of the year.

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Source: http://fonolo.com/blog/2012/08/customer-experience-management/

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Fukushima butterflies 'abnormal'

Exposure to radioactive material released into the environment have caused mutations in butterflies found in Japan, a study suggests.

Scientists found an increase in leg, antennae and wing shape mutations among butterflies collected following the 2011 Fukushima accident.

The link between the mutations and the radioactive material was shown by laboratory experiments, they report.

The work has been published in the journal Scientific Reports.

Two months after the Fukushima Daiichi nuclear power plant accident in March 2011, a team of Japanese researchers collected 144 adult pale grass blue (Zizeeria maha) butterflies from 10 locations in Japan, including the Fukushima area.

When the accident occurred, the adult butterflies would have been overwintering as larvae.

Unexpected results

By comparing mutations found on the butterflies collected from the different sites, the team found that areas with greater amounts of radiation in the environment were home to butterflies with much smaller wings and irregularly developed eyes.

"It has been believed that insects are very resistant to radiation," said lead researcher Joji Otaki from the University of the Ryukyus, Okinawa.

"In that sense, our results were unexpected," he told BBC News.

Prof Otaki's team then bred these butterflies within labs 1,750km (1,090 miles) away from the accident, where artificial radiation could hardly be detected.

It was by breeding these butterflies that they began noticing a suite of abnormalities that hadn't been seen in the previous generation - that collected from Fukushima - such as malformed antennae, which the insects use to explore their environment and seek out mates.

Six months later, they again collected adults from the 10 sites and found that butterflies from the Fukushima area showed a mutation rate more than double that of those found sooner after the accident.

The team concluded that this higher rate of mutation came from eating contaminated food, but also from mutations of the parents' genetic material that was passed on to the next generation, even though these mutations were not evident in the previous generations' adult butterflies.

The team of researchers have been studying that particular species butterfly for more than 10 years.

They were considering using the species as an "environmental indicator" before the Fukushima accident, as previous work had shown it is very sensitive to environmental changes.

"We had reported the real-time field evolution of colour patterns of this butterfly in response to global warming before, and [because] this butterfly is found in artificial environments - such as gardens and public parks - this butterfly can monitor human environments," Prof Otaki said.

But the findings from their new research show that the radionuclides released from the accident were still affecting the development of the animals, even after the residual radiation in the environment had decayed.

"This study is important and overwhelming in its implications for both the human and biological communities living in Fukushima," explained University of South Carolina biologist Tim Mousseau, who studies the impacts of radiation on animals and plants in Chernobyl and Fukushima, but was not involved in this research.

"These observations of mutations and morphological abnormalities can only be explained as having resulted from exposure to radioactive contaminants," Dr Mousseau told BBC News.

The findings from the Japanese team are consistent with previous studies that have indicated birds and butterflies are important tools to investigate the long-term impacts of radioactive contaminants in the environment.

Source: http://www.bbc.co.uk/news/science-environment-19245818#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa

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Monday, August 13, 2012

PFT: Rex Ryan interested in Kaepernick?

Jimmy HaslamAP

There?s a new sheriff in Cleveland.? And his name sounds a little like Reggie Hammond.

It?s Jimmy Haslam, truck-stop magnate and new owner of the Browns.? Last week, he told Peter King of SI.com that Haslam plans to apply a Steelers-style stability to the franchise.

?They?ve averaged a new coach once every 2.8 years [since the franchise returned to Cleveland in 1999], and that?s just not a good recipe,? Haslam told King.

So an owner who despises turnover is good news for the current coaching staff and front office, right?? Probably not, since Haslam didn?t hire the latest iteration of the football operation in Cleveland.

King now includes in his latest Monday Morning Quarterback an ominous observation for Messrs. Holmgren, Heckert, and Shurmur, the trio currently calling the shots in the Factory of Sadness.? ?I?m hearing that no one in the Cleveland front office or coaching staff should feel secure beyond December,? King writes in an amazingly comprehensive look at the last seven days in the NFL.? ?Prospective new owner wants to judge everyone fresh.?

While King prefaces that potential bombshell by claiming that he has ?no inside information,? he?s surely not ?hearing? these things from the guy or gal who whipped up his latest triple grande whole milk hazelnut latte.? (Yeah, I?ve been around him enough to know his standard Starbucks order; although on particularly long days of having to deal with the likes of, well, me it?s a quad venti.)

If it made it onto the page, there?s merit.? And it makes sense.? Because even though Haslam won?t want to change out General Managers and team presidents and head coaches, he?ll first want to get people in place that he believes in.? The fact that Holmgren and Heckert and Shurmur were holding the spots when Haslam got the keys is nothing more than coincidental to the fact that the Browns are the team Haslam was able to buy.

?One thing I took from the Steelers, is if you?ve got a great leader, G.M. and coach ? which they do ? you?ve filled the three most important boxes, and you?re off to a great start,? Haslam told King last week.

It?s hard to call the current leader, G.M., and coach in Cleveland ?great.?? Shurmur has won four games in one season.? Holmgren and Heckert can boast nine victories in two years.? Barring a dramatic turnaround in 2012, Haslam surely will want to assemble his own crew.

It?s already believed that former Eagles president Joe Banner will be part of the new regime, presumably playing the role of leader.? If Banner is hired, Haslam and Banner then will have to decide on a head coach and a G.M., along with determining the respective power to be held by those two positions.

And so while there may not be much change beyond 2013, significant adjustments could be coming to Cleveland after the coming season ? unless the current regime carves out an unlikely path to the playoffs.

Source: http://profootballtalk.nbcsports.com/2012/08/13/rex-ryan-was-is-interested-in-colin-kaerp/related

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Solutions Of Automotive Car Rental And Car Financing ? An Update ...

One on the simplest items to complete inside the United states at present is vehicle rental. Do you understand that it is extremely very easy to locate information about the safest automobile rental agencies working with your nearby White or Yellow Pages telephone book. In the event you really feel the slightest discomfort applying the local White or Yellow Pages phone books for acquiring the best vehicle rental agency, use the world wide web and you will not be disappointed.Looking for the appropriate car rental agency inside the United states of america is consistently as convenient as to pick up the phone and make the calls he desires to make. Its imperative to search the location on the agency, no matter if or not they usually have automobiles for men and women to rent and any other partnerships with airlines or hotels.A lot of with the vehicle rental agencies frequently have unique rates or unique offers; make certain you ask for 1 all the time. With automobile rental agencies becoming incredibly competitive, the wise ones now include pick-ups fully free of charge devoid of making as well considerably noise about it. Any agency that doesnt give members pick-up provide will have members requesting for reimbursement for the price of the cab fares.No other European or any other foreign automobile rentals can evaluate with all the American auto rentals. Inside the Usa, the process that is utilised for automobile rental is completely distinctive from those used in other countries from the world, like the nations in Europe.For example, when one particular cant locate automobile rentals knowledge inside the Yellow Pages telephone book when it comes to European auto rentals, this isnt the situation in the United states of america.With the wonder and amazing nature of your Planet Wide Internet, it is now doable for any one to search and get any foreign automobile rental information and facts in the twinkle of an eye.Some words about auto financing ideal practices.Im not ignorant of the truth that getting new vehicles is often complex; thats why many of us decide on employed ones. But, note that you simply have to issue within the financing whenever you opt for a utilised auto. Just in case you dont know, a brand new car is far more economical to finance than a brand new automobile.Most lenders dont jump at a opportunity to finance made use of vehicles This notwithstanding, affordable rates might be discovered on auto loans in case you ensure that you do your automobile shopping only when your financing has been sorted out. Down payments of 10% or extra as well as a car dealer to assist you along whilst shopping are great steps to make sure positive rates. Dont go into utilized vehicle financing without having appropriate consideration of your terms of contract. The terms are alot more or less concerning the deadline for the complete payment for the auto.Most of the time, lower monthly rates are enjoyed when loan period is longer. The disadvantage of longer term loan is the fact that you?ll end up producing interest payments that add as much as an quantity, which can be higher than the true worth of the auto. christian louboutin sandals A way out would be to go for the brief term loan, even though you might be created to pay sizeable sums each month.As a Buyer or Finance manager, you can discuss interest rates by means of APR (Annual Percentage Rates) that are in the made use of vehicles financing christian louboutin shoes contract and comparing the cost of loans. The quantity provided for financing by the auto dealership, the deposit from the buyer and the total of all the planned payments must reflect inside the implemented vehicle financing contract.Within a finance contract, you will also find out all what exactly is entailed in getting the vehicle on credit or in money. Complete payment from the loan must be accomplished if christian louboutin outlet the auto dealer is usually to release the automobile title to the buyer. The dealership will retrieve the car for those who can not pay the monthly bills and they will have the legal perfect to complete so.

Source: http://www.theundergroundferriswheel.com/?p=78623

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Pope's butler, 'accomplice' must stand trial

Pope Benedict XVI's former butler and another Vatican employee must stand trial for stealing and leaking confidential papers in a scandal that exposed feuds within the Church, a magistrate said Monday.

Paolo Gabriele, who was arrested in May on suspicion of stealing secret documents from the pope's office and leaking them to journalists, is accused of "aggravated theft," a statement said.

Judge Piero Bonnet also charged Claudio Sciarpelletti, an analyst and computer programmer in the Vatican state secretariat -- whose name had not been disclosed before -- with complicity.

Vatican spokesman Federico Lombardi told journalists the investigation into a "wide and complex case" was not yet over and would continue to target others believed to be implicated.

Gabriele risks up to six years in prison. The Vatican has said the trial will not take place until October at the earliest.

Lombardi said that Sciarpelletti had played a "marginal role" and could not really be considered an accomplice.

The 46-year-old butler was arrested during an investigation into the leak of private papal documents to the media. He was held for 53 days in a Vatican cell before being put under house arrest in July to await the judge's decision.

The Vatican said after his arrest it had found documents and copying equipment in Gabriele's home, revelations which shocked the close-knit Holy See community and saddened the 85-year-old German pontiff.

The father-of-three is alleged to have photocopied and leaked top-secret emails and letters, taken from the desk of Georg Gaenswein, the pope's private secretary.

Gabriele's lawyers have denied media reports that their client was part of a wider whistleblowing operation aimed at shaking up the Vatican hierarchy.

There is a suspicion that he acted sincerely but was then manipulated as part of long-standing rivalries within the secretive Vatican administration.

"We don't think we have finished our work .... The inquiry is still open with regard to other people who appear to be implicated," spokesman Lombardi quoted prosecutor Nicola Picardi as saying Monday.

Gabriele, known as Paoletto, began working for the pope in 2006 and was one of a select few with access to Benedict's private chambers.

Under Vatican laws, a reprieve from the pope could come at any moment during the investigation or trial, but religious observers say that while Benedict may offer his spiritual pardon, he is unlikely to interfere in the legal process.

The Vatican has been shaken by the scandal, which has drawn attention to divisions between senior clergymen in the Vatican and in particular growing criticism of the powerful Secretary of State Tarcisio Bertone.

While the Vatican has officially reassured Bertone of its support and denied media reports of an internal power struggle, the embarrassment to the Church has been widespread and has taken a physical toll on the pontiff.

It is just the latest in a string of scandals which have plagued the Vatican in recent years, from allegations of money-laundering to clerical sex abuse.

Source: http://news.yahoo.com/popes-butler-accomplice-must-stand-trial-110857573.html

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Sunday, August 12, 2012

Most (and least) livable states of the future

FeaturePics

Salt Lake City is the capital of Utah, which could be the most livable state of the future.

By Michael B. Sauter, Alexander E.M. Hess, Lisa Uible and Samuel Weigley, 24/7 Wall St.

Media reports regularly rank the country?s states in terms of their current economic situation, health, jobs and even water quality. But what about their future? That?s what Gallup?attempted to find out.?The national polling agency recently released a report identifying the ?future livability? of every state in the country, or the best and worst states to live in the future.

24/7 Wall St.: America's most (and least) peaceful states

Based on surveys conducted over 18 months that measured current sentiment, Gallup identified 13 metrics that can be used to gauge how livable states will be in the future. Some questions, which measure each state?s economy, job prospects and personal finances, are designed?to predict the future economic prospects of a state. Others measure current quality-of-life components that can have an effect on long-term health. These?include rates of obesity, smoking and the availability of safe, clean water.

24/7 Wall St. spoke to Dan Witters, research director of Gallup-Healthways Well-Being Index, about how Gallup chose the components that made up its future livability score. According to Witters, each metric ?gives some sense of how livable that area, that state, that community is going to be down the road.?

Responses that reflect current conditions, Witters explained, can also be used to measure the future livability and prosperity of a region. ?If you have high economic confidence and strong job creation and high full employment, does that guarantee that you will [have the same] 20 years from now? No, obviously not,? he said. But what these factors do,?Witters said, is increase the probability that a region will have?improved economic vitality down the road.

The health factors Gallup considered ? obesity, smoking and dentist visits ? are similarly predictive of long-term health. Obesity, for example, is one of the best predictors of diabetes. According to Witters, in states with high obesity, including West Virginia, Mississippi and Kentucky, ?the probability that you?re going to have high levels of high blood pressure, high levels of cholesterol, high levels of physical pain? is higher.

In addition to the 13 metrics considered by Gallup, 24/7 Wall St. reviewed additional measures of economic and social well-being. While the states that score well or poorly for future livability appear to have little in common geographically, they have other factors in common.

Unemployment rates, for example, appear to?have a strong relationship to the overall future livability rank. Eight of the 10 states with the best future livability scores have among the 15 lowest unemployment rates as of June. Included are?North Dakota and Nebraska, which have the lowest and second-lowest rates.

The wealth of a state?s population also appears to be an indicator of the future livability of a state. Eight of the 10 states with the worst future livability scores are in the bottom third for median income. This includes Arkansas, West Virginia and Mississippi, which have the three lowest median household income figures as of 2010, the most recent available data.

24/7 Wall St.: The most dangerous cities in America

24/7 Wall St. reviewed the 13 measures Gallup included in its future livability report, all of which are for the most recent 18 months. At Gallup?s direction, we?checked earlier versions of some of these surveys in order to provide figures where current data is unavailable. We also considered poverty, income, food stamp recipient rates?and health insurance coverage from the U.S. Census Bureau for 2010, the most recent available year. We also reviewed June 2011 and June 2012 unemployment figures from the U.S. Bureau of Labor Statistics, as well as home price projections from Q1 2012 from Fiserv.

These are America?s most (and least) livable states of the future.??????????????????????

America's most livable states

1. Utah

  • ?Future livability score:?7.5
  • ?Full-time employment:?21st best
  • ?Job creation index:?fifth best
  • ?Outlook on life in five years:?21st worst

Job creation has been booming in Utah. The state ranks sixth highest in Gallup?s job creation index and has the 10th-lowest unemployment rate of any state in the country as of June. In 2011, the proportion of respondents stating that their employers were hiring was 20 percentage points higher than the proportion stating their employers were letting people go. Positive attitudes go well beyond just the number of jobs. In the past 18 months, residents of Utah were more likely than those of any other state to claim they felt treated like a partner at work and to claim they had easy access to clean water. People in Utah not only like where they live, but they are also very healthy. No state has fewer smokers and just four states have lower obesity rates.

2. Minnesota

  • ?Future livability score:?10.5
  • ?Full-time employment: eighth best
  • ?Job creation index:?10th best
  • ?Outlook on life in five years: third worst

The Gopher State ranks first in economic confidence and the ease of finding a safe place to exercise. The Land of 10,000 Lakes also comes in second for the ease in finding clean, safe drinking water. With the seventh-lowest rate of smoking, the fifth-highest rate of regular visits to the dentist and the proportion of the population insured, Minnesotans are a healthy bunch compared to their fellow Americans. Despite all of this, the state is projected to have the fourth-worst change in home prices between the first quarter of 2012 and the first quarter of 2013, with an almost 5 percent drop compared to a national average projected decrease of 1 percent.

3. Colorado

  • ?Future livability score:?12.8
  • ?Full-time employment:?10th best
  • ?Job creation index:?18th worst
  • ?Outlook on life in five years:?18th worst

Colorado residents are among the healthiest in the United States. With an obesity rate of 18.5 percent,?Colorado is the only state to have an obesity rate below 20 percent as of 2011. The state also ranks third in terms of finding a safe place to exercise. Colorado?s 20 percent smoking rate, while not as impressive as its low obesity rate, is below the national average of 21 percent. The state?s unemployment rate is the same as the national average at 8.2 percent. But of all states, Colorado has the fifth-lowest decline in unemployment from 2011 to 2012, dropping only 0.2 percentage points compared to 0.9 percentage points in the U.S. as a whole. However, for those who have jobs, the state ranks third in managers who treat their employees like partners.

Click here to read the rest of 24/7 Wall St.'s America's Most Livable States

America?s least livable states

1. West Virginia

  • ?Future livability score:?43.3
  • ?Full-time employment: second worst
  • ?Job creation index:?20th best
  • ?Outlook on life in five years:?23rd best

While West Virginia has an unemployment rate of 7 percent, well below the 8.2 percent national unemployment rate, it ranks second-worst in terms of people employed full-time. The state also has the second-lowest median household income of $38,218 and the eighth-highest percentage of people below the poverty line, at 17.62 percent. West Virginia also can lay claim to the dubious title of unhealthiest state. It has the highest rate of smokers in the nation with a quarter of residents smoking as of 2011. The state also has the highest obesity rate (35.3 percent), the highest rate of people with high blood pressure (38.9 percent) and the highest rate of people with diabetes (15.7 percent) as of 2011. Options for those looking to stay in shape are limited as the state ranks dead last in ease of finding a safe place to exercise.

2. Mississippi

  • ?Future livability score:?37.8
  • ?Full-time employment:?the worst
  • ?Job creation index:?11th best
  • ?Outlook on life in five years:?the best

While Gallup ranks Mississippi second worst for future livability, residents feel good about their own future as the state ranks first for the best outlook on life in five years? time. But the Magnolia State has the lowest percentage of people employed full-time and the lowest median income in the country at $36,851, less than three-quarters of the national average of $50,046. Mississippi ranks worst in the country in the percentage of the population living below the poverty line and in the percentage of residents who feel?that their manager treats them like a partner and not like a boss. Mississippi is also among the worst in several important areas of health. The state has the second-highest rate of obesity and the fifth-highest percentage of smokers. It is also ranks second worst in finding a safe place to exercise and has the lowest percentage of residents who have visited the dentist in the last year.

3. Kentucky

  • ?Future livability score:?36.7
  • ?Full-time employment:?16th worst
  • ?Job creation index:?23rd best
  • ?Outlook on life in five years:?20th worst

Kentucky?s median household income of $40,062 is the fourth lowest of all states and about $10,000 less than the median income across the U.S. The state also has the fourth-highest percentage of people below the poverty line and people on food stamps/SNAP benefits. It is not surprising that the state has the eighth-lowest score on the economic confidence index. Kentuckians' health is also poor. The state has the second-highest rate of smokers, with an estimated 29 percent reporting smoking in 2011, the seventh-highest obesity rate and the 10th lowest rate of people who say they have visited the dentist in the past year. Kentucky ranks fourth from the bottom in ease of finding a safe place to exercise.

Click here to read the rest of 24/7 Wall St.'s America's least livable states

Source: http://bottomline.nbcnews.com/_news/2012/08/12/13180404-americas-most-and-least-livable-states-of-the-future?lite

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